Refund and Cancellation Policy
This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service purchased through the Platform.
- Order Cancellation
Cancellations will only be considered if the request is made within 2 days of placing the order.
Cancellation requests may not be entertained if the orders have already been communicated to the seller/merchant,
the shipping process has been initiated, or the product is already out for delivery. In such cases, you may choose to reject the product at the doorstep.
- Perishable Items
Royal Pearl Travels does not accept cancellation requests for perishable items like flowers, eatables, etc.
Refund/replacement may be allowed if the user establishes that the quality of the delivered product was not satisfactory.
- Damaged or Defective Products
In case of receipt of damaged or defective items, you must report to our customer service team within 2 days of receipt.
The request will be entertained once the seller/merchant listed on the Platform has checked and confirmed the same at their end.
- Product Mismatch
If you feel that the product received is not as shown on the site or as per your expectations,
you must notify our customer service team within 2 days of receiving the product.
The customer service team will review your complaint and take an appropriate decision.
- Warranty Issues
For complaints regarding products covered under a manufacturer’s warranty, please contact the manufacturer directly.
- Refund Processing
In case of any refunds approved by Royal Pearl Travels, the refund will be processed within 5 days.